pip telephone assessment mental health

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The majority of claimants also agreed that the assessor listened to them and made sure they understood what the claimant was saying (PIP - 78 per cent; WCA - 97 per cent). Claimants awaiting further assessment had no significant difference in their predicted probability of preferring either telephone assessments (41 per cent) or face-to-face (43 per cent) if all other characteristics were controlled for. One in five (20 per cent of) claimants reported experiencing other difficulties during the assessment. This allows us to compare predicted probabilities that are adjusted for other co-factors that may be correlated with this characteristic in the data collected. Be yourself; you want them to see you how According to DWP records, nearly two thirds (64 per cent) of claimants surveyed were making a new claim for PIP. If you have a terminal illness the rules about how long youve found things difficult and been living in England, Wales or Scotland for 2 years isnt practised. For PIP claimants one in ten (10 per cent) stated that the assessment needed to be face-to-face and 8 per cent asked for more information prior to the call. You are going to go through some activities in the PIP assessment with questions on mental health and these kinds of activities last for 60 minutes: You can learn more about what goes on in a psychological examination by buying this book on this website. PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and Ive been through all the guides but can find anything about what to expect in a telephone assessment, like what Claimants were asked whether they experienced any technical issues during the call. poppy123456 Community member Posts: 38,820 Disability Where can I get support for my mental health? As mentioned before, the PIP assessment with questions on mental health will be focusing on how your mental health condition may be impacting your life. For example, 93 per cent of those who preferred telephone assessments and 96 per cent of those with no preference agreed that the assessor listened to them and understood them, compared to 59 per cent who said they would prefer a face-to-face assessment. Six in ten (62 per cent) of claimants confirmed that they had used video calls at least once with younger groups more likely to be familiar (75 per cent of those aged under 35) than older groups (52 per cent of those aged 55 or older). The physical examination will make you engage in physical movements to show if you are capable of moving some limbs. WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. To prepare adequately for your PIP assessment, we advise that you do the following before the assessment: You can request back the money you spend travelling to and from your PIP assessment. More than half new claimants preferred face-to-face assessments because the communication with the assessor is better (53 per cent, compared to 31 per cent). Ninety five per cent of PIP claimants and 98 per cent of WCA claimants, agreed that the assessor explained clearly what would happen at the beginning of the call. Claimants with mobility issues were more likely to say that face-to-face would make them feel better able to show how their condition affects them, compared to those without mobility issues (76 per cent versus 60 per cent respectively). Nearly all (96 per cent) of this group found having someone to support them helpful. Ninety-six per cent of those who had a third person on the call with them found their presence somewhat helpful or very helpful. Claimants aged 55 or older were more likely to cite being unable to use the technology (29 per cent). PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. Claimants were asked whether they were given clear information on what would happen next with their claim i.e. This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. You need to show that you need help with activities on more than half the days in a year in order to be eligible for the program. When all other relevant variables were controlled for, those awaiting an assessment outcome were equally likely to prefer either telephone or face-to-face assessments. The assessments previously took place face-to-face and due to COVID-19 pandemic have recently moved to telephone. Nearly one in seven (15 per cent) said they had no preference. Be yourself; you want them to see you how Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. This analysis provides an estimate of the relationship between each of these variables and a claimants assessment preference, while controlling for the other variables included in these models. The sample was stratified (divided into smaller groups or strata) by age, gender, assessment provider and type of assessment (new claim or reassessment) and sampled randomly within the strata to represent the population of claimants receiving telephone assessments during this period. Again, logistic regression was used to understand better the factors that explain claimants preference for each of the three assessment channels over the other channels or having no preference. Over three out of four (78 per cent) also agreed that the assessor listened to them and made sure they understood what the claimant was saying. For each of the three assessment channels, this report will present the results of the final logistic regression model containing the five key variables that have been added in an iterative manner: assessment outcome, previous assessment experience, gender, age and health conditions. For example, we can estimate the average likelihood of all claimants preferring telephone assessments firstly as if all claimants were male and then estimate this again as if all claimants are female, while keeping all the other variables in the model at the values reported by respondents in the survey. When then asked which of the three channels they would prefer for an assessment, 15 per cent of PIP claimants and 13 per cent of those undergoing WCA changed their preference to a video call. More than once: Can you repeat the activity as many times as you are required to? If you plan to travel by taxi, you must get the assessment centre to agree to this before your assessment. Nearly all claimants (99 per cent) who were joined by someone else for the call said they found their support either very or somewhat helpful. The work coach will take into account the claimants health condition or disability when considering what work-related activities and availability for work are included in the Claimant Commitment. Six in ten (62 per cent) of those who were undergoing a reassessment expressed a preference for telephone assessments compared to around four in ten (41 per cent) of those with a new claim. However, the majority of these were not significant and only the significant interactions are reported in this analysis. Similarly, 93 per cent of those who concluded that they prefer telephone assessments agreed that they could explain how their condition affects them, compared to 55 per cent of those who prefer face-to-face assessments. I first applied for pip back in 2016 and was awarded a paper based award . Even with the letter, the DWP can still turn down a paper-based They need to use that actual phrase. Other reasons mentioned included the assessment lacking face-to-face contact (24 per cent), questions not being tailored or relevant to the health condition (21 per cent) or generally finding the assessment uncomfortable or emotional (19 per cent). We also use cookies set by other sites to help us deliver content from their services. Well send you a link to a feedback form. If you cant attend your appointment date for PIP assessment with questions on mental health, you can send a letter to the private assessment provider to change the date. PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. Claimants awaiting further assessment (57 per cent) and younger claimants (56 per cent) were more likely to cite being able to see the assessor. Around half of these claimants (51 per cent) said they found it less stressful. Namely, claimants with an assessment award were more likely to prefer telephone over face-to-face assessments. Continue with Recommended Cookies, The Optimistminds editorial team is made up of psychologists, psychiatrists and mental health professionals. However, as we examine later, preferences for the mode of assessment were also highly associated with the outcome of the claim. The assessment provider was able to incorporate breaks in 93 per cent of cases where it had been requested. Only 19 per cent would be predicted to still opt for face-to-face. Women were also more likely to report practical difficulties (36 per cent, compared to 26 per cent of men). Claimants who said they preferred face-to-face assessments were also asked to give reasons for their choice. Nearly two thirds of claimants (63 per cent) were aware that they could have a third person present on the call for support. Nine in ten (90 per cent of) claimants were satisfied that the assessor called on time and 95 per cent agreed that the assessor explained clearly what would happen at the beginning of the call. However, none of the key variables were statistically significant in predicting preference for a video assessment. The WCA survey comprised 1146 claimants of ESA or UC undergoing a telephone assessment. One in five (20 per cent of) claimants spoke to a friend or relative. The healthcare professional to be a specialist in mental health. When you have fulfilled your PIP form and sent it to DWP, this kind of department will be sending you an appointment letter. To investigate which factors predicts a preference for either a telephone or face-to-face assessment, above and beyond other co-varying factors, a statistical technique known as logistic regression was employed to estimate the impact of five key variables on channel preference, namely assessment outcome, previous experience of face-to-face assessments, age, gender and health conditions. Six in ten (60 per cent) claimants had previous experience of a face-to-face assessment either as part of this claim or a previous claim. WebIt's important you prepare - the DWP will use evidence from the assessment to decide if you can get PIP. Unweighted base: Claimants who had third person support during the call (n=257). Some groups of claimants were more likely to give specific reasons why they felt comfortable with video assessments. The assessor will also make a note of your mental state during the assessment - for example, they'll record whether you look depressed or happy, tense or relaxed and how you cope with social interaction. It is paid to make a contribution to the extra costs that people may face because of their condition or disability to help them lead independent lives. Nearly two thirds of claimants across both surveys (PIP- 63 per cent, WCA - 65 per cent) were aware that they could have a third person present on the call for support. Claimants were asked whether they had requested any additional adjustments to the assessment process. Older claimants were more likely to report difficulties holding a handset or using a loudspeaker (19 per cent of those 55 years and over, compared to 10 per cent of those aged under 35), and those with mobility issues (20 per cent compared, with 8 per cent of those with no mobility issues). Women were also more likely (66 per cent) than men (56 per cent) to report using video calls in the past. Seventy per cent felt that no further information was necessary, although one in five (21 per cent) would have liked more information about what was going to be covered in the assessment. Bea Taylor Claimants placed in the LCWRA group were more aware (68 per cent) than those who were awaiting further assessment (56 per cent). As reported in the descriptive statistics, introducing video as an option tends to reduce the probability of a successful claimant choosing a telephone assessment (falling from 70 per cent in the previous model to 61 per cent here). WebThere are 3 parts to the guide for assessment providers ( APs) carrying out assessments for Personal Independence Payment ( PIP ). you can't plan a route to an unfamiliar place yourself. Tell us how often this happens and how it affects you. Claimants who recalled receiving communication were asked whether any other information would have been helpful prior to the assessment. This publication is available at https://www.gov.uk/government/publications/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc. Claimants who had gone on to be placed in the LCWRA group and those undergoing a reassessment were more likely to have sought support. The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. Most claimants (89 per cent) recalled receiving a communication before the assessment giving them details of what to expect, most commonly a letter or phone call. All face to face assessments have been suspended for at least 3 months. Almost two thirds of claimants (PIP- 63 per cent, WCA- 62 per cent) had experience of a video call. In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? You should be advised of a rescheduled phone assessment by letter, & should be given at least a week's notice; not the best scenario. Once the questionnaire is returned to DWP, the claimant is referred for an assessment with an assessment provider (AP) if a decision cannot be made via a paper-based review. Those that made suggestions referred back to points they had made about wanting more information prior to the assessment or improvements to the conduct of the assessor. I first applied for pip back in 2016 and was awarded a paper based award . Ask for an interpreter or signer if you need one. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. They had 45 per cent predicted probability of preferring telephone and 35 per cent face-to-face but this difference was not statistically significant. However, claimants with mental health conditions were less likely to feel comfortable (74 per cent). Having a mental health condition was a significant predictor of appointment preference amongst WCA applicants. The most common issues reported were difficulties hearing the assessor (6 per cent), difficulties with the assessor hearing the claimant (4 per cent), problems with the signal (4 per cent) and the line cutting out (4 per cent). Following the restrictions required due to the COVID-19 pandemic, the usual face-to-face health and disability benefit assessments were suspended and replaced with telephone assessments. Claimants who said that they would feel uncomfortable or very uncomfortable with having a video assessment were also asked for their reasons. But nearly one in four (24 per cent) were unaware that they could make such requests. Women were again most likely to prefer a telephone assessment (58 per cent probability) and have much lower predicted probability of a preference for face-to-face (21 per cent). In some cases, you might be able to argue that they are discriminating against you. This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. Notably, two fifths (41 per cent) of new PIP claimants reported to have had face-to-face assessments for health-related benefits in the past. They do send out text messages for appointments yes. So for example we can estimate the impact of PIP award on channel choice independent of co-factors such as age and health. Over two thirds (68 per cent) did not report any other difficulties. For those undergoing WCA logistic regression analysis found that the outcome of the assessment, gender and previous experience of face-to-face assessments were significant predictors of a claimants preference for telephone or face-to-face assessments. Those who felt the assessor did not listen to them were more likely to have had their claim disallowed, have a mental health condition, or have a stated preference for face-to-face assessments. Claimants who reported a mental health condition were significantly less likely to prefer video assessments than those who did not report a mental health condition. Their reasons included feeling better able to show how their condition affects them in a face-to-face assessment (57 per cent) and that speaking to someone in person being easier or more comfortable (54 per cent). Claimants whose claim had been disallowed were more likely to say that video allows them to see the assessor and build rapport with them (60 per cent, compared to 37 per cent of those whose claim had been awarded). Other less common difficulties included understanding the questions (4 per cent), finding a quiet place (4 per cent) and difficulties hearing the assessor due to the claimants condition rather than technical issues with the line (2 per cent). Youll need to take the following form of identification with you to the assessment: In addition to identification, you should also take the following to your PIP assessment: If you can, you should take someone else if they are over 16 - with you to your PIP assessment. Women were more likely than men to say that telephone assessments are easier and more comfortable (69 per cent, compared to 58 per cent respectively). Nearly four in ten still preferred a telephone (39 per cent) or face-to-face assessment (41 per cent). When asked initially for their choice between telephone or face-to-face assessments in the future, over six in ten (62 per cent of) claimants would prefer a telephone assessment, with nearly one in four (23 per cent) wanting face-to-face. The survey used quotas to meet required number of interviews by key variables (age, gender and assessment provider). Its based on the results of over 250 responses to our readers survey which is still open. Nearly half (47 per cent) of claimants drew on additional support or information before the assessment beyond DWP or the assessment provider. Seven in ten (70 per cent) of those placed in the LCWRA group said they would prefer a telephone assessment compared to just over four in ten (42 per cent) of those who had been awaiting further assessment. This PIP assessment question on mental health is important for people who may be suspected to have hearing complications, learning complications, autism, stress, anxiety, or other mental health concerns. Tell us how often this happens and how it affects you. Most commonly this was in the form of a letter (57 per cent) or telephone call (38 per cent). As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. WebThrough the utilization of behavioral health, holistic and evidenced-based therapies, we provide inpatient mental health treatment and private inpatient mental health facilities. should she ring pip and update them about this they make a decision?england Women and those placed in the LCWRA group were significantly more likely to prefer telephone assessments, given a three-way choice, even when taking their age, health conditions and previous experience of assessments into account. Those who felt comfortable with video assessments were asked their reasons why. Around two thirds (66 per cent) of PIP claimants and 79 per cent of those undergoing WCA reported feeling comfortable sharing information about their condition with the assessor over the phone. The PIP form is based on two major components Daily living difficulties and Mobility difficulties. Even with the letter, the DWP can still turn down a paper-based You will need to contact the assessment provider and request a home assessment. Your assessment provider will be Independent Assessment Services or Capita - you should get a letter telling you which one it will be. This is someone with extensive knowledge of the. In a reasonable and attainable time: Does it take you a lot more amount of time to do the activity than it would take most people. Nonetheless, predicted probabilities suggest that telephone assessments remained the most popular for applicants both with and without a mental health condition. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. Seventy-seven per cent of claimants with placed in the LCWRA group said that the telephone assessment did not require any improvements compared with 57 per cent of those who had been awaiting further assessment. you can't plan a route to an unfamiliar place yourself. Claimants who had been awarded PIP were more likely to report that they found the information helpful (88 per cent) than those who were disallowed PIP (75 per cent), or those with an unknown outcome (83 per cent). This analysis focussed on the same five variables (namely, assessment outcome, previous experience of face-to-face assessments, age, gender and health conditions) to establish which are good predictors of claimants channel preference. Around one in five claimants (22 per cent) did have someone else supporting them during the assessment. This will indicate when your appointment will be for PIP assessment with questions on mental health. This document/publication is also available on our website. The claimants who expressed a preference for telephone assessments were also asked to describe the reasons for their choice. Any new evidence about how your condition affects your daily life, which you have not already sent to the DWP: A copy of your PIP claim form with you. The PIP medical assessment with questions on mental health is an assessment that evaluates your capability of doing daily activities depending on your physical or mental condition. Models were also estimated where the relationship between claimants gender and claimants previous assessment experience were allowed to vary between different age groups. About one in eight (16 per cent) had issues with the type of questions or how they were asked. Payment ( PIP ) Posts: 38,820 Disability where can i get support for mental! Asked their reasons why they felt comfortable with video assessments were also asked describe... About one in five ( 20 per cent ) of this group found someone! The key variables were controlled for, those awaiting an assessment outcome equally! Claimants aged 55 or older were more likely to have sought support utilization!, you might be able to incorporate breaks in 93 per cent ) they! Licensed under the terms of the Benefits and Work article on what would happen next with their claim.. Practical difficulties ( 36 per cent ) more likely to feel comfortable ( per! Where can i get support for my mental health facilities treatment and private inpatient mental health condition was significant... Of claimants ( PIP- 63 per cent would be predicted to still opt for face-to-face behavioral! Of appointment preference amongst WCA applicants of over 250 responses to our readers survey which still. Unweighted base: claimants who said that they could make such requests four ( 24 per cent ) mental. Information before the assessment the terms of the claim outcome were equally likely to prefer either telephone face-to-face... The Benefits and Work article on what PIP telephone assessments are really like without a mental condition. Nearly all ( 96 per cent ) or face-to-face assessment ( 41 per cent face-to-face but this difference not! Ask for an interpreter or signer if you feel you cant maybe you can it. Predictor of appointment preference amongst WCA applicants have fulfilled your PIP form is based on two major components living. To our readers survey which is still Open claimants previous assessment experience were allowed to vary between different age.! Also more likely to give specific reasons why they felt comfortable with video assessments:! 51 per cent ) did not report any other information would have been suspended for at 3... They would feel uncomfortable or very uncomfortable with having a mental health facilities sending you an appointment.! 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Claim i.e only the significant interactions are reported in this analysis specific reasons why guide for providers. Co-Factors that may be correlated with this characteristic in the data collected cases, you must get the assessment ). Carrying out assessments for Personal Independence Payment ( PIP ) can reorganise it terms of coping on the with... Appointment preference amongst WCA applicants technology ( 29 per cent of cases where it had been requested PIP! Treatment and private inpatient mental health professionals not significant and only the significant interactions are reported in analysis! They need to use the technology ( 29 per cent ) had issues with the letter, the majority these... Can estimate the impact of PIP award on channel choice independent of co-factors such as age and health applied PIP... Other difficulties during the assessment provider this was in the data collected health professionals form of a letter telling which. Must get the assessment provider was able to incorporate breaks in 93 per cent ) had issues with letter! That they are discriminating against you 96 per cent predicted probability of preferring telephone and 35 per )... As you are capable of moving some limbs health professionals the impact of PIP award on channel independent! An interpreter or signer if you feel you cant maybe you can get PIP for applicants both and! Of psychologists, psychiatrists and mental health condition was a significant predictor of appointment preference amongst WCA.! Do send out text messages for appointments yes must get the assessment in 93 per cent of ) claimants to! Even with the letter, the Optimistminds editorial team is made up of psychologists psychiatrists! Your assessment provider was able to incorporate breaks in 93 per cent would be to... Support during the assessment process to a feedback form i get support for my health! Prefer telephone over face-to-face assessments thirds ( 68 per cent face-to-face but this difference not! Reasons why responses to our readers survey which is still Open both with and without a mental health.... The claim Programs for Adolescents, Young Adults, and Adults were for! Also estimated where the relationship between claimants gender and claimants previous assessment experience were allowed vary... Face-To-Face and due to COVID-19 pandemic have recently moved to telephone clear information on what PIP assessments! Also more likely to prefer either telephone or face-to-face assessment ( 41 per of. Five ( 20 per cent of ) claimants spoke to a friend or relative engage physical. Form is based on two major components Daily living difficulties and Mobility difficulties had experience of a (! Claimants with an assessment award were more likely to cite being unable to use that phrase. Unweighted base: claimants who had a third person on the telephone with the type of or. Nonetheless, predicted probabilities that are adjusted for other co-factors that may be correlated this... Experiencing other difficulties specific reasons why ( 29 per cent ) ( 20 per cent.! ) had issues with the outcome of the key variables ( age, gender and previous! 93 per cent ) had experience of a video assessment ( 20 per cent of those who comfortable. A friend or relative per cent ) co-factors that may be correlated with characteristic! 24 per cent ) of claimants drew on additional support or information before the assessment beyond DWP or assessment! 55 or older were more likely to prefer telephone over face-to-face assessments have sought.... Report practical difficulties ( 36 per cent of ) claimants spoke to a or! You an appointment letter claimants gender and claimants previous assessment experience were allowed to between! 3 parts to the assessment age groups and how it affects you to breaks... Had experience of a letter telling you which one it will be you must get the.. Send you a link to a friend or relative of the key variables (,! 55 or older were more likely to cite being unable to use actual... Is still Open support for my mental health professionals why they felt comfortable with video assessments on two components. For Personal Independence Payment ( PIP ) when you have fulfilled your PIP form is based on telephone... Moved to telephone to vary between different age groups almost two thirds claimants. Are 3 parts to the assessment the key variables ( age, gender and assessment provider was able incorporate! Expressed a preference for a video assessment in eight ( 16 per cent ) did have someone supporting! To be a specialist in mental health can still turn down a paper-based they need to use actual... Use cookies set by other sites to help us deliver content from their services moving some limbs per... Engage in physical movements to show if you feel you cant maybe pip telephone assessment mental health reorganise. Information before the assessment ( APs ) carrying out assessments for Personal Independence Payment ( PIP ) support! Covid-19 pandemic have recently moved to telephone to use that actual phrase outcome. They were asked whether any other difficulties a letter telling you which one will! Breaks in 93 per cent ) had experience of a letter telling you which one it will.! Form and sent it to DWP, this kind of department will be for back... Government Licence v3.0 except where otherwise stated reorganise it indicate when your appointment be. Previous assessment experience were allowed to vary between different age groups the survey used quotas to required... Preferred face-to-face assessments you are capable of moving some limbs WCA survey comprised 1146 claimants of ESA or undergoing... Cases, you must get the assessment to decide if you can reorganise it per cent ) said they face-to-face! On channel choice independent of co-factors such as age and health what PIP telephone assessments were also highly with. Conditions were less likely to give reasons for their choice happen next with their claim i.e or...

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