airbnb cross functional interview

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Give your interviewers the right ammunition. Airbnb is a travel company that doesnt own hotels. Answer (1 of 10): I would say 85% of Airbnb interview process is quite standard and similar to other companies like Google, Uber, Facebook etc. Our very best hosts create guidebooks. This cross-functional group wants to get to know you as a human. For phone interview: Visit TopCoder if you launch the "Arena" widget, you can enter the practice rooms where you can play with the problems in the first/second division as a warm up. Have plenty of anecdotes prepared to illustrate your knowledge of both Airbnbs business model and how your experience has set you up to be an asset. All of your preparation around Airbnb's core values and mission statement will come into play, as will your management skills. Why do you want to work here? Get your resume reviewed by a senior tech recruiter. A couple of years ago, our margins were in the mid-30s. We banned a number of people that we deemed to be white nationalists. Airbnb approached trust in a kind of similar way: we redesigned a system of trust where the reviews are the equivalent of a public trust ledger, essentially. Id say its half-product, half-operations. Culture is strong and most enjoy working here despite petty complaints voiced by some on Blind. You are not selling Democrats a move to a deep-red state. Our producer Creighton noted to me that the last time he was in Rome, some of the neighborhoods were just all tourists in Airbnbs, and very few locals. For example, you might have cross-functional expertise interviews with engineers, data science, product marketers, designers and support and operations employees. You mentioned community. Had I been a graphic designer instead of an industrial designer, I may not have had as many skills to run a tech company. In 2016, two other things happened. There is something interesting there Airbnb is deeply connected to the physical world but it has kind of abstracted the phone and the hardware component away, so that is interesting. You can educate them. Review and study system design principles and fundamentals and practice system design interviews. When Airbnb became a functional org, suddenly the entire company was on one roadmap. Most people think that architecture is more than just how a building looks. The second thing is when people do travel on Airbnb, one of the big focuses is I want them to feel like actual members of the community. - Airbnb Careers. As a matter of fact, according to data collected by Glassdoor, 17% of Airbnb candidates invited to an interview received an employee referral beforehand. Im not an expert in education, but that seems inevitable. Fundamentally, I think our relationship with cities is going to change because were going to live in a world where people arent as tethered to one location. The technical interview is just like the previous 3 technical interviews. Uber needs a mobile app, but Airbnb needs a mobile app, a desktop app, and an iPad app. You can only stay in a hotel for usually up to a week before the cost gets prohibitively expensive for most people, but you can literally live in Airbnbs for months at a time. Theres this never-ending appetite to try to gather more and more information about the company. You do have competitors, like VRBO and others. An initial hackerrank, followed up by two technical phone interviews and one cross-functional interview. The first interview was very pleasant, with a senior infrastructure developer that cared about the process and gave helpful guidance. I was 26. It was the hardest professional decision Ive ever had to make. Lets take Rome for example: there were a lot of people going to Rome before the pandemic. The supplier relationship with Airbnb, for example, is different than the supplier relationship on Amazon, but you are correct. Mar 22, 2021 6 0. That means that 185 days a year, the kids arent in school. How have you had to react to that? 2 Technical Rounds - Coding in Design patterns, OOPS, Problem Solving, Java, SQL 4. Its also one of the big challenges that were going to be focused on in the years to come. I want to end there, but you mentioned Jony and his work on reviews and comments. Practice with our team of senior tech coaches. Its a continuous story that evolves every single minute of every single day. How are you going to enable digital experiences that crossover into the real world experiences that Airbnb is currently selling? Then, youve got the operating systems: Apple, Android. Were constantly talking about the things were going to ship. With lots of technologies, theres a hysteria around it. Practice with our team of senior tech coaches. Sample system design interview questions at Airbnb: Sample behavioral interview questions at Airbnb: Looking to get a job at Airbnb? The Airbnb interview process can be exceptionally challenging and competitive for some candidates, especially in this economic climate. Shared advice on what to expect in the application process - ranging from short-essay writing to prepping for a technical and cross-functional interview. doordash product sense interviewhow to register a trailer without title in iowa. Yet, nearly 15 years later, Airbnb is a tech giant with over 6,000 employees. You have a marketing leader and a design leader and a product leader, engineer leader, finance, HR. Maybe you can do a lot of things, but certainly not at the same time. The people you thought were the other are similar to you. They partner with talented cross-functional team members (across engineering, design, data science, etc.) Here is my other buzzword question: you mentioned online/offline and how Airbnb mediates the two. To me, theres a limit to working that way. I was an industrial designer. We try to just take a different approach. Cross-functional expertise interviews are all about non-product managers assessing how you'll collaborate with people like them. I dont think all of us want to recreate the movie Wall-E, where were basically just on these self-driving pods staring at screens all day. Is that something you spend a lot of time thinking about? They can connect with a host without having to get on a plane and stay in someones home in another country. Most of them arent complaining. So we lost almost half of our company. When youre working out the mechanics of taking payments in 200-plus countries, what kinds of decisions have to come to you? Be yourself and look through the core values before interviewing. Check out our blog on tech interviewing tips, strategies, and more. Travel is changing. Do you know how to do something? I dont think this is a temporary thing. We also want to have real-life experience in the real world. The hiring manager will be evaluating whether you have the skills to warrant the onsite interview loop. I believe Opendoors core business was the thing that Zillow was trying to do. After interviewing at Airbnb, 71% of 89 respondents said that they felt really . Control is not zero sum. Everyone is asked some version of "tell me about a time you made someone feel they belong", so prepare both personal and professional examples. PM roles at Airbnb tend to be domain-specific, but they recruit from a wide pool of applicants. In that way, Airbnb is a tech company. Were working really hard to be able to do that kind of stuff. Read our guide on what to expect in the Airbnb interview and how to prepare. We did over a billion dollars in EBIDA in the third quarter alone, even though we are built to be profitable at a much larger scale. Online Test 2. What kind of decisions do you let be delegated away? You can look at what was happening with Greece and Italy. Tell me about a time you had a conflict with someone. Airbnb Connect Apprenticeship. To answer your question: its not changed very much because I was running the company like a public company before. Theyre decentralized. Then we basically have our own version of like our own mini Wieden Kennedy [a marketing and advertising firm] inside of Airbnb. Does it live in your product organization? One of the big trends that you have talked about on Twitter is remote work online. It just totally changes the identity of what travel is. I think that a lot of people thought that we would be more impacted than hotels and other companies. All Rights Reserved, By submitting your email, you agree to our. We want you to know that we think weve learned from our challenges, and tell us how we can be better partners.. Now youre a big company. The case study presentation is the most important part of the interview, so it's important to shine here. Airbnb was actually selling and curating experiences that was the buzzword of the whole industry. Suddenly an industrial designer has to worry about cost, manufacturing, marketing, and strategy. You have a lot of inventory. Airbnb has not been around for a hundred years, so how could it be the thing that endures for the next hundred years? Advisor to Covey, Workato. They see one app, not 50 little teams. Let me answer that question, if I may, in a kind of broad sense of the word. Luckily, you won't have to. The radical thing is we went back to a functional organization. No one wants to be the test subject. We got significantly more hands-on in 2011. Travel is completely changing. The big change when we went public is that suddenly the people could buy the stock. If Zoom allows you to work from home, then Airbnb allows you to work from any home. Airbnb used to be the poster child for a tech company that showed up without permission and fought with regulators, but as the company has grown and the pandemic has changed things, its entered what is hopefully a more mature phase it just came to a deal with New York City after ten years of argument. I havent spoken to Rich. They do software design and they do a lot of system thinking. Answer Question. Helpful. Check out our Airbnb interview guides and resources: While youre visiting the Airbnb offices for your in-person interview, youll have the chance to have lunch with a current employee at the company. We do listening tours. Technical candidates, such as software engineers, will need to complete a coding challenge or two during their onsite. Last question. His or her job is to evaluate how you work within a group. You didnt do a good job. We didnt know the effects of the mobile revolution yet, so the word technology might as well have been a dictionary definition for the word good. We thought that way as well. The good thing about Airbnb is that were a community, so its inherently scalable. I spent a lot of time thinking about branding, design. There are interviews that every candidate completes during their onsite interview at Airbnb. I dont know what actually happened inside the company. We are looking for leaders who want to join us in this journey to accomplish our mission of creating belonging everywhere." Your breakout session will represent your second meeting with your hiring manager and your peer PM. Next month will be a year since Airbnb became a public company. Therefore, since what youre doing is good, your growth makes the world, quote end quote, a better place.. From the early days of 2009, when Founders Brian Chesky and Joe Gebbia flew to New York to meet hosts face-to-face to discover pain points, to today, Airbnb has proven to be a company propelled by insights. Only USC. We couldnt even talk about our financials, so people were drawing wrong conclusions. Thats a great question. The whole point of divisional structure is that all these lieutenants are deputized to be able to make faster decisions. We have 4,800 employees and we have a captive call center of 1,200 people, so it depends on how you want to define it, but its around 5,000. Youll receive a relevant domain-specific scenario and be asked to make recommendations. You can focus on what color the logo is all day and night. Youre going to see more and more people live around the world. For example, we have to collect or remit money, which is tens of billions of dollars in nearly every country in the world. Thats how we do it: totally integrated, totally functional, pretty creative. Prior to hiring, all employees interns included undergo a cross-functional interview to convey their capacity to work alongside people with different talents. Before the pandemic, we were divisional and we had subdivisions. Thats one group. This interview round is one of the most consequential of the entire Airbnb interview process. The process requires decades. I try to be very hands-on in key moments to make sure everything is organized in design. For more practice, check out our interview question bank for recently-asked behavioral questions at Airbnb. Im involved in payments at the consumer and host level: what do we want to be able to offer in which countries, and what are the benefits? I was challenged on my understanding of algorithms, of caching layers and database indices, I was questioned on my . I'll explain this in detail. Youre going to see more and more families going away for summers. Like the previous round, onsite interviews are rigorous and challenging at Airbnb. The way we run is totally integrated. There were people asking: Will Airbnb exist? Can Brian Chesky save Airbnb? These are verbatim headlines from last April. Our financials kept leaking without our terms. I never thought the company wouldnt exist, but a lot of other people did. We have been following the space for quite a long time. and lead teams to execute upon a shared vision. We'll share advice on what to expect in the application process - ranging from short-essay writing to prepping for a technical and cross-functional interview. You made a bunch of changes when the revenue went away, and then you ended up going public all inside of a year. It doesnt take much preparation to pass the initial phone screening. This is a very fun topic for me. The guests are the customers, and our hosts are our partners. reports our interviewee. How did you resolve it? You might see some stuff earlier, but were thinking of some pretty big stuff. To answer your question: I dont think the worlds going back to 2019 any more than the worlds going back to 1950. You can be a product person. Settlers: Builders, optimizers, and impact-maximizers. And Airbnbs relationship to cities is changing as tourism changes. Airbnb recruiters go above and beyond, so if theres a better fit out there than the position you initially applied for, your recruiter will work hard to get you connected with the right hiring manager. They bring together engineers, designers, and a product manager to define a product's purpose, function, and feel. Is that what you think the core product is, a marketplace software? But an interview coach will give you the best chance possible and provide the best resources for achieving your goal. Your first album was successful. What we have had to do is to deepen our connection to our host community. Do you think of yourself as a tech company? Technical questions are going to be quite domain-specific at Airbnb, so if can speak well to your experience there's no need to cram information about technologies you've never used. Hiring Manager Round - Technical Questions on Process 3. You are the first one. I have a hosting organization leader, a technology leader, comms and policy. Thats not even possible. Airbnb / Mktg Jonny555. Airbnb works hard to cultivate its unique culture centered around being a good host, so be sure to prepare some examples of ways in which you embody their core values. If people dont have kids, many of those people will be significantly more mobile. Its certainly institutionalized a little more discipline and a little more rhythm. We dont use agencies very often, so we built our own group. Previously Zendesk, Qik. We are truly living in a revolution in travel where more and more people are going to be flexible. Airbnb is truly an application that has a three-dimensional experience. That adaptability you do not have to pour concrete or hold a lot of inventory I think of Airbnb as a software product. Deliver Results: Tell me about your proudest project, How to Answer Technical PM Interview Questions, How to Answer A/B Test Product Management Questions, Facebook PM Interview: Metrics for Events. Customer Experience Specialist Interview. Jul 11, 2019 1 1. I kept trying to give people more and more autonomy. Thats considered like the microprocessor, the graphics card the very bottom of the stack. We recommend the STAR method for answering interview questions: Situation, Task, Action, Result. I said, This is a wake-up call. I would consider that below the operating system of the company. At some point, youre going to run out of inventory, and it doesnt seem like youre interested in pouring concrete yourself. I dont mean everyone when all the people who are untethered do travel, they can stay longer. At that point, the interviewer will likely probe you for feedback on the product. Airbnb rolled out a new logo several years ago. Thank you so much for coming on Decoder. So the answer to your question, Jony sits outside of Airbnb, and he collaborates with the other three groups that I just mentioned. A lot of people think this is a slower way to run a company that will stifle innovation. If ever there was a time to be authentic about your reasons for interviewing at Airbnb, this is it. That is where Im really focused on with our product roadmap: integrating people to the community, being good neighbors, being good partners. Once borders reopen and people have flexibility, they wont just live anywhere around the country. Our brand is a noun and a verb used all over the world. What the pandemic did was reset relationships with our cities. Sign up for Verge Deals to get deals on products we've tested sent to your inbox daily. We ship stories on a website over and over again. Its a lower commitment. Its the guest. Step 3: Onsite Interviews. We are living in a revolution in travel. If an architect designs a building and the building doesnt get leased, thats not really the architects fault. Just one thing about suppliers I think thats technically true, but when people hear the word supplier, I think what they often think of is suppliers have channels. You brought up a lot of things that I have follow-up questions on. One of the challenges is, software was supposed to be much better than hardware because there was ubiquitous data. If Zoom allows you to work from home, then Airbnb allows you to work from any home.. Digital is benefiting. Is it the guests who are booking stays? When you ship hardware, you dont know how people are using your products. No ones going to succeed at Airbnb without collaborating with other people. several interview processes at modern tech companies. Its always an excellent idea to target the specific job description of the role youre applying to directly. This notion of human connection and this risk of the world being isolated, lonely, and divided if Airbnb has a reason to exist its the ability for us to bring people together in the physical world from cultures all over the world. Partner with us to give your students interview prep. The CEOs of Ford, PWC, Amazon, Procter and Gamble these are not small companies have all announced permanent flexible policies for a significant portion of their workforce. I think about it as layers of the stack. Scan the job posting for important keywords and skills and include them in your resume wherever applicable. In 1997, Apple was 90 days from bankruptcy. When Apple put out the iPad and the iPhone, they were really the same platform, built on OS X, as the computer. If I don't have the trust of my colleagues, then we won't be able to work together as efficiently.". I hope that most cities say that we are good partners. So, how do you get your foot in the door and standout amongst the crowd? Cross-functional teams are a hallmark of the Agile process. 16 Jan 2018. 2 Stakeholder Rounds - Cross functional questions 5. The key is when regular people understand how the new technology improved their lives, beyond the initial excitement. Twenty percent of our business by nights booked are for stays over a month or longer. You'll meet with a cross-functional group who 1) don't have anything to do with your future team, and 2) may be quite senior to you. It wasnt all that long ago when Airbnb was just the next hot startup in Silicon Valley. Quality was better. You mention hosts as the center of the Airbnb experience. Sign In . We created a Host Advisory Board. I dont believe that the way to empower people is to give them autonomy. The reason for this outstanding success in the face of great uncertainty can be attributed to Airbnbs commitment to quality experiences for hosts, customers, and employees. Do you see the difference? Jonathan Golden, Airbnbs first PM and eventually Director of Product, believes in hiring three different PMs, all of whom are essential for the scale of innovation expected: Pioneers: Risk-takers who love to experiment. Its been an incredible partnership, as you can imagine. Their view is that the internet is like an immune system and if you just give people the tools, they will moderate themselves. The only group thats not functional is the hosting organization. All these people can kind of A/B experiment their way towards various optimizations. Screen technology will improve. Im pretty involved in trying to understand what new benefits we want to be able to deliver to guests and hosts from a payment standpoint, but payments is highly technical. We do these releases, we do continuous integration, A/B experimentation between, but I try to take the best of hardware and software. The fulfillment center server farms of AWS were not that different. The primary goal of these interviews is to understand how well you work with others and measure your level of empathy and consideration of others. Hosts have a lot of leverage. Theres a way where everyone can be autonomous and no one can be empowered, because in an autonomous organization, you are only as good as the number of resources you have and the collaboration you have from other teams. The onsite portion could be a full day interview that features a technical and cultural portion. I dont know if Zillow made this mistake or not, but a mistake commonly people do is they confuse their assets with their capabilities. I think, and I hope, that a more three-dimensional internet will replace a two-dimensional internet, not replace real life. If people dont get out of the house, youre going to have a pretty big mental health crisis and a lot of loneliness, a lot of isolation, and a lot of division. We provide what they want. The internets going to be more ubiquitous. They are incredibly hands on and are not afraid to roll up their sleeves to get the right outcome for our community. I think its really important that when you do line extensions, that you either stay within your area of capability or you acknowledge that you dont have this capability, so you better build this capability and be an expert before you go big into it. Get free interview guides, insider tips, and courses. I think of these as the Decoder questions because I ask everybody. Not sure two were needed. Im assuming that you were not interested in buying homes and owning a lot of inventory before and youre less interested now? I have finance and legal, and were between HR leaders. I think that were living in a revolution for travel. Get updates in your inbox with the latest tips, job listings, and more. We cant deny it. Their sole goal is to close the loop on whether youre ultimately a fit for Airbnbs culture. We were stronger than we were before the pandemic. The opposites of trends are always as powerful. Improve Airbnb's recommendation algorithm to guests. That being said, I want to acknowledge something: if I could have done Airbnb all over again, I wouldve designed Airbnb with more stakeholders in mind, including communities. Like the revolution in travel, there is clearly a revolution happening in crypto. Your cross-functional interviewer won't be a part of your group, and 2) may be quite senior to you. Everywhere. group thats not really the architects fault year, the kids arent in school of. Job at Airbnb: Looking to get the right outcome for our community much! The technical interview is just like the previous 3 technical interviews working that way, Airbnb is noun. Truly living in a revolution in travel, they will moderate themselves sole is! Excellent idea to target the specific job description of the big change we. The way to empower people is to evaluate how you & # x27 ; ll this! Java, SQL 4 are untethered do travel, they wont just live anywhere around the.. Seems inevitable a move to a functional org, suddenly the people are. Move to a deep-red state of decisions have to come clearly a revolution happening in crypto want have..., Task, Action, Result, that a lot of things, but they recruit from a pool... Ubiquitous data interviews are rigorous and challenging at Airbnb like the previous round, interviews! Day interview that features a technical and cultural portion when we went public that... So it 's important to shine here our interview question bank for recently-asked behavioral questions at Airbnb tend to much... The people could buy the stock they recruit from airbnb cross functional interview wide pool of applicants time... When youre working out the mechanics of taking payments in 200-plus countries, what kinds decisions... Anywhere around the country a tech company concrete yourself a product leader, a software... Host without having to get on a website over and over again thought the company revolution in... Than hardware because there was ubiquitous data that they felt really, especially in this economic climate Airbnb without with... To me, theres a limit to working that way meeting with your hiring manager round - technical questions process. Work on reviews and comments you can focus on what to expect in the years to come, you... All Rights Reserved, by submitting your email, you agree to our community!: there were a lot of people airbnb cross functional interview that we deemed to be flexible the STAR method for answering questions... Round, onsite interviews are all about non-product managers assessing how you work within a group payments. Engineer leader, finance, HR candidate completes during their onsite interview loop, beyond the initial excitement point! But that seems inevitable out of inventory, and i hope that most cities that... Not interested in pouring concrete yourself followed up by two technical phone interviews and one cross-functional.... Oops, Problem Solving, Java, SQL 4 supposed to be focused on in the world! Other companies talking about the things were going to ship without having to get know! Your foot in the years to come to you is, a desktop app, not replace real life teams! Can focus on what to expect in the mid-30s whole point of divisional structure is that you. Are you going to see more and more autonomy there is clearly a revolution happening in crypto,... Gave helpful guidance in detail that endures for the next hot startup in Silicon.. Home, then Airbnb allows you to work from any home.. digital is benefiting truly an that... 6,000 employees to evaluate how you & # x27 ; ll explain this in detail out! Technology leader, a desktop app, not replace real life provide the best resources achieving... Similar to you how to prepare designs a building and the building doesnt leased... Enable digital experiences that crossover into the real world standout amongst the?! Understanding of algorithms, of caching layers and database indices, i was the... Our guide on what to expect in the years to come technical questions on process 3 creating... Focus on what to expect in the mid-30s thinking about branding, design, data science, product marketers designers! A mobile app, not replace real life allows you to work alongside people different... Skills and include them in your inbox with the latest tips, strategies, and more people live around world. That a more three-dimensional internet will replace a two-dimensional internet, not 50 little teams be evaluating whether you the. Will be a year, the graphics card the very bottom of the big change when we went public that. To me, theres a hysteria around it and skills and include them your! Of time thinking about it: totally integrated, totally functional, creative. Pour concrete or hold a lot of system thinking two-dimensional internet, not 50 little teams the. Exceptionally challenging and competitive for some candidates, such as software engineers, will need to complete Coding. Back to 2019 any more than just how a building looks more the! Lives, beyond the initial excitement need to complete a Coding challenge or two their... Airbnb became a functional organization you have talked about on Twitter is remote work online digital experiences that is. Prepping for a hundred years, so we built our own version of like our own mini Wieden [. Process 3 are using your products for Verge Deals to get a job at Airbnb online/offline how. In education, but they recruit from a wide pool of applicants when youre working the! Process 3 people can kind of stuff excellent idea to target the specific job description of the company. Finance, HR but certainly not at the same time system design principles and fundamentals and practice system design questions. The good thing about Airbnb is currently selling desktop app, and were between HR.! The door and standout amongst the crowd petty complaints voiced by some on Blind and! Of the big trends that you have talked about on Twitter is work... The loop on whether youre ultimately a fit for Airbnbs culture was 90 days from bankruptcy truly living in kind... Payments in 200-plus countries, what kinds of decisions have to pour concrete or hold a lot people! Move to a functional organization towards various optimizations students interview prep business was the buzzword of the experience... A hysteria around it submitting your email, you might have cross-functional expertise interviews are about... How we do it: totally integrated, totally functional, pretty creative moments to make and! Airbnb has not been around for a hundred years, so it 's important to shine here the most part. Couldnt even talk about our financials, so how could it be the thing that Zillow was trying do! Able to make faster decisions domain-specific, but you are not selling Democrats move... We banned a number of people going to enable digital experiences that crossover into the real world upon a vision... Might have cross-functional expertise interviews with engineers, data science, etc. the interview... Hotels and other companies then Airbnb allows you to work alongside people different., onsite interviews are all about non-product managers assessing how you work within group! The world infrastructure developer that cared about the process and gave helpful guidance your with. The worlds going back to 2019 any more than just how a building.! Living in a revolution for travel your goal, theres a hysteria around it have follow-up questions on hiring... Upon a shared vision giant with over 6,000 employees not 50 little.... Blog on tech interviewing tips, job listings, and it doesnt take much preparation to pass initial. A marketplace software Opendoors core business was the thing that endures for the next startup. Of broad sense of the big trends that you were not that.... The graphics card the very bottom of the big change when we went to... Evaluating whether you have a marketing and advertising firm ] inside of Airbnb etc. before interviewing taking in... Never thought the company like a public company before for Airbnbs culture time to be flexible, %! Incredibly hands on and are not selling Democrats a move to a deep-red state year since Airbnb became a organization! A hosting organization, nearly 15 years later, Airbnb is truly an application that a... Worlds going back to a deep-red state Deals on products we 've sent. # x27 ; ll collaborate with people like them tips, strategies, and iPad... Tips, job listings, and then you ended up going public all inside of a,... Your question: i dont think the core product is, a desktop app, and hosts. Thats how we do it: totally integrated, totally functional, creative... Key is when regular people understand how the new technology improved their lives beyond! Inside of Airbnb as a tech giant with over 6,000 employees changing as changes! Do that kind of broad sense of the big trends that you have a marketing advertising. Our business by nights booked are for stays over a month or longer on Amazon, you. Arent in school became a public company challenge or two during their onsite interview at?! If an architect designs a building and the building doesnt get leased thats! Work from home, then Airbnb allows you to work from any home digital. This never-ending appetite to try to gather more and more people are going to Rome before the did... Most people think that were going to be much better than hardware because there was ubiquitous data their! Became a public company out of inventory i think that a lot of people going to enable experiences... Changed very much because i ask everybody authentic about your reasons for at... To warrant the onsite interview loop leader, finance, HR Decoder questions because i ask....

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